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Sales Policy
All charges will be under the company name Liquid Dreams / Hollywood Exotic Shoes -
We accept all major
Credit Cards.
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Prepayment is accepted by personal check or Money Order -
Click Here
to access our offline order form - (please allow one
week for check verification). Please send payment and order form to:
Hollywood Exotic Shoes, 8073 San
Fernando Rd., Sun Valley, CA 91352 – U.S.A.
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Non-US costumers must supply proof if id (fax
or e-mail a copy of their photo identity) to pay by credit card, please include the customer service number
for your credit card, including the country code for that phone number.
Also indicate the country of origin.
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Payment can
be secured via
www.PayPal.com. Simply log on to
www.PayPal.com and
type in "tech@hollywoodexoticshoes.com" . At that point you will be prompted to
enter your order number. Other information to note:
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When paying through Pay Pal, simply use established and verified
accounts.
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It is important that you use the same email address as you used on
your order.
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Please note that your order will not be processed, and will
automatically be voided if we do not receive payment in 48 hours
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If you have never used Pay Pal before, please follow the simple easy
steps on
www.PayPal.com
and sign up to open an account.
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We protect your privacy.
All items are shipped in a plain, unmarked package. The standard method of
shipment is FEDEX Ground.
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Orders to P.O Boxes or
APO/FPO’s will be shipped only if PREPAID by check or Money Order, and
will be sent by U.S. Mail (no rush service available).
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Most of our items are
always in stock. Orders for items that are temporarily out of stock will
be put on back-order, and will be shipped within 2-4 weeks.
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Credit card orders are
billed only at time of shipping – except for custom-made/special request
items that will be charged in advance.
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We are required to
collect sales tax for all deliveries to CA. If your order is taxable, we
will apply 8.25% sales tax.
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International Orders:
additional freight charges will be added to your order based on weight,
dimensions and destination. All international orders are shipped via FEDEX
International or US postal service. For exact estimates, please call us directly.
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Returned items must be
unworn and in perfect, re-sellable condition. Items that have been worn or
“danced-in” can only be repaired – not exchanged or credited. For obvious
reasons, no special/custom order can be returned for refund or exchange.
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Please call us and
request a Return Authorization Number for all returns. Unauthorized
packages may be refused and returned to the sender.
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Shipping charges on
refused shipments are still the customer’s responsibility.
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Prices and specifications
may vary without notice.
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For your security: Please note that for all new accounts, we only ship
your purchase to the billing address of your credit card. We can not ship
to any address other the one that verify your credit card.
Return Policy
We take great pride in our reputation for
quality and great value. If for any reason you are dissatisfied with your
purchase, we will be more that happy to assist you with a prompt refund or
exchange.
Please follow these steps to return your package:
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You
must contact Hollywood Exotic Shoes before you send your package to obtain
a Return Authorization # (RA#).
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Any
package received without (RA#) will be refused by our front desk and will
be returned.
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Please write your issued RA# number on
the outside of your return package so it can be visible and easily be
viewed.
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15% of restocking fee will be charged for
all returned items.
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15% of restocking fee will be charged for
all refused packages.
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All refused packages will be subject of
shipping charge and 15% restocking fee charges.
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All orders cancelled before shipping will
NOT BE CHARGED.
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The restocking fee will only be applied on
the returned items and not the exchange items.
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All custom made items are non refundable nor
exchangeable.
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Money will be refund only 15 days of
purchase (Customer receiving the product), otherwise a store credit will
be issued for your next purchase.
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all
body stockings, panties
and other items that have direct contact with the crotch area can not be
returned or exchanged.
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All pre-packed and sealed items cannot be returned if
opened.
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All
Clearance and Sale Items are final Sale. No return or Exchange.
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Returns must be returned with the original tags and package and in
resalable condition.
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All Returns must happen before 15 days from receiving the package.
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All Costumes must be returned/exchanged before October 15th.
We Accept
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